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Synapse
Step 1 of 3
Set up your organization
Tell Synapse about your business so the orchestration engine can personalize its context.
Step 2 of 3
Add customers to monitor
Add the customers you want the engine to monitor, or skip this step and let your data source supply them in step 3.
Step 3 of 3
Connect your data source
Synapse fetches real customers, issues and journeys from your data source — nothing is simulated. Required if you didn't add customers in step 2.
Polled every 20 seconds. Must return JSON — either {"customers":[…], "issues":[…], "journeys":[…]} or a bare array of issue records.
Used by the AI Assistant chat. Leave blank to call the Claude API directly — you'll be asked for an API key the first time you chat.
Autonomous Orchestration
Engine live
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Settings
Connect or change your data endpoints at any time. Changes take effect immediately.
Polled every 20 seconds. Must return JSON — either {"customers":[…], "issues":[…], "journeys":[…]} or a bare array of issue records.
Used for live agent runs and the AI Assistant chat. Leave blank to call the Claude API directly — you'll be asked for an API key.
Agentic AI Control Tower
Autonomous agents detecting and resolving customer problems across every channel — in real time.
Autonomy
Agent Fleet Multi-agent collaboration
Live Resolution Feed Autonomous actions
Experience Channels Signal health
Issue Stream
Every customer problem, detected and resolved by the agent pipeline.
Select an issue to see the autonomous resolution timeline.
Human-in-the-Loop Approvals
High-risk autonomous actions held for your decision, per governance guardrails.
Journey Engine
Orchestrated journeys with next-best-action recommendations per stage.
Customer Digital Twins
Unified context across customers, interactions and operations.
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Synapse AI
Experience Orchestration Assistant
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Hi! I'm your Synapse orchestration assistant. I can explain why an issue was resolved a certain way, recommend next best actions, draft customer communications, and answer questions about your live operations.

What would you like to know?
Governance & Trust
Guardrails, oversight and a full audit trail of every autonomous action.
Guardrails Responsible AI
Audit Trail Logs · Alerts · Reports
Business Value Hub
Close the loop: insights → actions → outcomes.
Value Recovered by Agent Today
Resolution Outcomes Live